tenexch

tenexch App support

Contact
+91 8120381848

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The tenexch:

Q1: How to log in after installing the tenexch?

To log in, open the app and enter your registered mobile number. Then, verify the OTP (one-time password) sent to your phone to complete the login process. With this method, you won't need a password or email login credentials.

Q2: What should I do if I am not getting OTP?

To initiate the process, ensure your internet connection is stable and strong. Wait for the signal to stabilize and then click on 'send OTP' to proceed. If you don't receive the OTP within the given time, use the app's live chat support for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in, try using the same active number. If the number has changed, send your updated KYC (Know Your Customer) details to customer support via email to assist with account transfer. This will help complete the account shift.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app and try logging in again. This should allow you to access the updated app and start playing.

Most Asked Questions Related To Withdraw In The tenexch:

Q1: What is the minimum withdrawal amount in the tenexch?

In this app, users can withdraw a minimum of Rs. 100, a higher minimum amount compared to other apps. Withdrawals can only be made from earnings from gaming activities, not from bonus collections. This means users can't withdraw bonus money, only the income they've earned through gaming.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, you need to complete and submit your KYC (Know Your Customer) details in the app. This includes saving your Aadhar card, UPI (Unified Payments Interface) information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 3 hours, but the entire process can take up to 3 hours or 30 minutes. However, payments may occasionally be delayed, requiring a wait of up to 24 hours. This variance in processing time affects the overall time taken for the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus earnings in your gaming account can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the money earned from playing games, but only the funds you've won with your own funds or deposited separately. The bonus earnings themselves cannot be withdrawn, only the winnings from games played with them.

Q5: Withdraw failed, money did not come, what should I do?

To resolve this issue, check your transaction history in the settings. If your withdrawal request is unsuccessful, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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