1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9238049000
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Next, verify the One-Time Password (OTP) sent to your number, which will securely authenticate your login. This method replaces the need for a password or email, allowing easy and convenient access.
Q2: What should I do if I am not getting OTP?
To complete this task, first ensure your internet connection is stable and strong. Wait for the OTP to be sent, then click again if necessary. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, log in with your active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details via email to the customer support system. This will aid in transferring your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, and you should be able to log in and access it without any problems. This will ensure you have the most up-to-date version of the app to use.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for the money earned from gaming, excluding bonus amounts. This means you can't withdraw the bonus money you've collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details in the app, including saving your Aadhar card, UPI information, and bank details. This will facilitate a smooth account setup process. Failure to do so may delay or hinder your account activation.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, some users may experience payment delays, requiring them to wait up to 24 hours. This delay can affect the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from games played with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's not showing up, don't worry, the funds should be added to your wallet account within 24 hours. If you still encounter problems, you can reach out to their care centre for assistance.
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