1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8096598952
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, first enter your registered mobile number in the app, then verify the OTP (one-time password) sent to your number. This process will securely log you in without needing a password or email. Once logged in, you can easily access the app with just your registered mobile number.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection to ensure a strong signal. Wait for the OTP to be sent after clicking "send OTP," and if it doesn't arrive within the given time, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If your number has changed, submit your updated KYC details to customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app from the store. This should allow you to log in and play the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals are only possible for earnings from gaming, not bonus amounts. This means that your bonus rewards remain locked until you earn additional gaming credits.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are up-to-date and saved within the app. This includes linking your Aadhar card, adding a UPI account, and saving your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services process transactions quickly, typically taking 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. This delay is an exception to the usual efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned can only be used for gaming purposes and cannot be withdrawn. Any winnings from games played with the bonus amount can be withdrawn. This means you can use the bonus for gaming, but the winnings are separate.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot the issue, check your transaction history in the settings. If your withdrawal request is pending, your money will be added to your wallet account within 24 hours. If it still doesn't resolve, you can contact their care centre for assistance.
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