1ace

1ace App support

Contact
+91 7756590169

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to securely log in. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, first, ensure your internet connection is stable and strong. Wait for a valid OTP to be sent after clicking 'send OTP', allowing the allotted time to pass. If you don't receive the OTP, contact the app's support system via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To resolve the issue, try logging in with your active phone number. If the number has changed, submit your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will help resolve the login issue and maintain account continuity.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and play the app without any problems. This should restore full functionality to the app.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, which is a higher amount compared to other apps. The withdrawn amount is limited to the money earned from gaming, and not the bonus collected. You cannot withdraw the bonus amount separately.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 3 hours. However, delays in payment processing can occur, requiring users to wait up to 24 hours. This delay can extend the overall process, potentially taking it from 30 minutes to 1 day.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To check the status of your withdrawal request, go to the settings and review your transaction history. If the issue persists, don't worry - the funds should be added to your wallet account within 24 hours. If you still encounter a problem, you can seek assistance from their care centre.

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