1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3682393313
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verifying the OTP sent will authenticate your account, eliminating the need for a password or email. This simple method allows for easy and secure login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal before attempting to send the OTP. If you don't receive the OTP within the allotted time, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If your number has changed, please submit your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will enable us to update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once updated, you should be able to log in and play without any problems. This should fix any compatibility issues and ensure a smooth gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than what is offered by other similar apps. Withdrawals are only permissible for earned gaming money, not bonus amounts. This means users can cash out their winnings, but not any promotional bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details in the app, including saving your Aadhaar card, UPI information, and banking details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete a process within 30 minutes to 3 hours, but in some cases, payment delays can occur. When this happens, users may face a waiting period of up to 24 hours for their payment to be processed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If your request is failing, don't worry, as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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