1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0016697134
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to log in securely, eliminating the need for a password or email. This convenient method allows for easy access to the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for it to stabilize. If you still don't receive the OTP after clicking "send," contact the app's support team through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If the number has changed, send your updated KYC details to the customer support system via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to easily log in and access the updated app. Once installed, you can start playing without any further problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a relatively higher withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming, not bonus rewards. Any bonus rewards collected cannot be withdrawn and remain non-cashable.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhaar card, UPI information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services reduce the overall process time to 30 minutes to 3 hours. However, there may be delays in payment processing, which can extend wait times to up to 24 hours in some cases.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned can only be used for gaming purposes and cannot be withdrawn. Any winnings from games played with the bonus amount can be withdrawn. This means the bonus itself is non-withdrawable, but winnings from it are available for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If the withdrawal request is failing, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for further assistance.
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