1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5785398921
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number and you'll be logged in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you don't receive the OTP, click send again and wait. If that still doesn't work, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your current active number. If your number has changed, submit your proper right KYC (Know Your Customer) details to our customer support via email to facilitate the transfer of your account. This will ensure a smooth account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the updated app smoothly. Once updated, you can continue playing without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from earned gaming money, not from bonus amounts collected. This allows users to access their actual earnings from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional delays may occur with payments, requiring a wait of up to 24 hours. This variation in processing time is a consideration when using the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn or used by others. Any winnings earned from playing with the bonus amount are eligible for withdrawal. The bonus winnings are separate from the bonus itself, allowing for withdrawal upon successful gaming.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If so, don't worry, as the money will be added to your wallet account within 24 hours. If it doesn't, you can seek assistance from their customer care centre.
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