1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4410407288
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to secure login. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection and wait for a strong signal to come through. If you still don't receive the OTP after clicking send, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If your number has changed, submit your updated KYC (Know Your Customer) details to customer support via email to facilitate a smooth account transfer. This will enable the support team to update your account accordingly.
Q4: You are getting blackout and the app is not opening?
Uninstall the existing app from your device. Download the latest version and install it, then you can log in and start playing. This should resolve any issues and allow you to access the updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than the minimum withdrawal amount in other similar apps. However, bonus amounts cannot be withdrawn, only the money earned through gaming. This means you can only withdraw your winnings from participating in games, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To continue, please complete and submit your KYC details through the app, which includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payment processing may occasionally be delayed, requiring a wait of up to 24 hours. This delay is an exception to the generally speedy experience offered by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your account settings and check your transaction history for the withdrawal request. If the issue persists, don't worry as the funds will be credited to your wallet account within 24 hours. If you still encounter problems, you can seek assistance from the care centre for further support.
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