1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8959731562
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, and you'll be logged in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection and wait for a strong signal. If you still don't receive an OTP after clicking "send," you can try contacting the app's support system through live chat. If the issue persists, they will assist you further.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active phone number. If your number has changed, submit your KYC (Know Your Customer) details to the customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to easily log in and access the newly updated app. Once updated, you should be able to play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Only earnings from gaming can be withdrawn, and bonuses cannot be cashed out. This means you can only withdraw the money you've earned through gaming activities, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and stored within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours to complete. However, payment processing can sometimes be delayed, resulting in a wait time of up to 24 hours. This delay in payment processing can impact the overall completion time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount can be withdrawn. The bonus funds themselves, however, are non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to settings and check your transaction history for any withdrawal requests. If your request is failing, rest assured that the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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