1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7826616607
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. After entering your number, verify the OTP (one-time password) sent to your mobile for successful login. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To verify this, check your internet connection and ensure a strong signal is available. If you continue to experience issues, wait for the OTP to be sent, and if it doesn't arrive within the allotted time, use the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, submit your updated KYC details to the customer support team via email to facilitate account transfer. This will help shift your account to the new phone number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've done this, you should be able to easily log in and start playing the updated app. This should resolve any problems you were experiencing and get you back up and running.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a relatively higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming activities, excluding any bonus amounts. Users cannot withdraw bonus funds at this time.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours to complete. However, payment processing may sometimes be delayed, requiring a wait of up to 24 hours. This variance in processing time is a notable consideration when using the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming and cannot be withdrawn by anyone other than the player. It can be withdrawn once earned, however, by the player, who used the bonus amount to play games. This means the player can keep their winnings, but not the initial bonus money.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request isn't showing, don't worry as the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for assistance.
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