1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1952174916
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Following this, verify the OTP sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, check your internet connection for a strong signal and wait for a proper connection. If you still don't receive an OTP, you can try again by clicking send or seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active number. If the number has changed, send your updated KYC details to customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should fix any problems and allow you to log in and play without issues. After updating, you can log in and enjoy the newly updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other similar apps. Withdrawals are only possible for the money earned from gaming, not the bonus money collected. The app has a clear distinction between earned gaming revenue and bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure your Know Your Customer (KYC) details are fully completed and saved within the app. This includes saving your Aadhar card, UPI details, and all relevant bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow the process to complete within 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for the transaction to be processed. This delay may impact the overall completion time in some cases.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used within the gaming platform and cannot be withdrawn. You can withdraw any earnings made by playing games using the bonus, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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