1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5903400533
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start the process, check your internet connection for a strong signal. Wait for a confirmation after clicking the "send OTP" button, and if the OTP doesn't arrive within the given time, you can reach out to the app's support through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) documents to customer support via email to facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version and you'll be able to log in and play with ease. This should allow you to access the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are restricted to earnings from gaming, and bonus amounts are not eligible for withdrawal. This means users can only cash out the money they've won from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that your complete KYC details are uploaded and saved within this app. This includes saving your Aadhaar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in 30 minutes to 3 hours. However, payment processing may be delayed, requiring a wait of up to 24 hours. This delay is a notable exception to the otherwise efficient experience offered by the app.
Q4: Why is the bonus balance not being withdrawn?
You can use bonus earnings only for gaming purposes, and they cannot be withdrawn by anyone else. Any winnings earned from games played with the bonus amount can be withdrawn. The bonus earnings themselves are non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if your withdrawal request is failing. If it is, the money will be added to your wallet account within 24 hours. If you still encounter a problem, you can reach out to their care centre for assistance.
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