1ace

1ace App support

Contact
+91 7556045375

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP verification. Verify the OTP to log in securely, eliminating the need for a password or email. This easy two-step process provides a convenient and hassle-free login experience.

Q2: What should I do if I am not getting OTP?

To initiate this process, ensure a strong internet connection is available and wait for a stable signal. If the OTP is not received after a certain time, you can try sending it again by clicking "send OTP." If you still encounter issues, you can reach out to the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to customer support via email to complete the account transfer process. This will help shift your account to the new number.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to easily log in and access the newly updated app. Once updated, you can start playing again without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming,excluding bonus amounts. This means users can only withdraw earnings from actual gameplay, not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, you must complete and submit your Know Your Customer (KYC) details in this app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services expedite the process from 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours for settlement. This delay is a rare exception, but it can impact the overall timing of the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds earned while gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings from games played with the bonus amount can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, the money will be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.

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