1ace

1ace App support

Contact
+91 6266627103

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely access the account. This method eliminates the need for a password or email login, making it a convenient and hassle-free process.

Q2: What should I do if I am not getting OTP?

To start, ensure you have a strong internet connection. Wait for the signal to stabilize before proceeding to request an OTP, which you can do by clicking the "send OTP" option. If you don't receive the OTP within the allotted time, you can seek assistance from the app's support system through live chat.

Q3: What should I do if I am not able to log in with my old number?

To resolve the issue, try logging in with your active phone number. If the number has changed, submit your proper right KYC details to the customer support via email to facilitate a smooth account transfer. This will help resolve the problem and enable you to access your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the existing app from your device, then download the latest version. This will allow you to log in and access the updated app seamlessly. Once installed, you can start playing the new version without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is higher than other similar apps. Withdrawals are limited to the money earned from gaming, and cannot include bonus rewards. This means users can only withdraw earnings from their actual gameplay, excluding bonus amounts.

Q2: Is it necessary to do KYC for withdrawal?

To continue with the process, please ensure that you have completed and submitted all your Know Your Customer (KYC) details in the app. This includes saving your Aadhar card, UPI information, and all relevant bank details within the application.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically result in a processing time of 30 minutes to 3 hours. However, delays may occur, and in such cases, payment processing can take up to 24 hours. This delay can impact the overall time it takes to complete the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from games played with the bonus amount can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if the withdrawal request is pending. If the issue persists, the funds will be added to your wallet account within 24 hours. If you still experience issues, you can contact their care centre for assistance.

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