1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2762546441
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification code. Verify the one-time password (OTP) to securely access your account. This simple method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, check your internet connection for a strong signal and wait for a proper connection. If an OTP is not received after a reasonable time, try initiating the process again by clicking on "send OTP". If you still face issues, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, submit your updated KYC details to customer support through email to facilitate the account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app to ensure you have the most up-to-date version. This should allow you to log in and start playing without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only allowed for earnings from gaming, not bonus amounts. This means users can only withdraw the money they've earned through gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays can occur, requiring a wait of up to 24 hours. This may add extra time to the overall processing period.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone other than the account owner. It can be withdrawn once winnings are earned by playing games with the bonus amount. In other words, the bonus itself is not withdrawable, but any winnings from it are.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, don't worry, as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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