1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3042963560
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to secure your account, eliminating the need for a password or email login. This convenient method allows for easy access to your account.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection and wait for a strong signal. If you're still having trouble, click 'send OTP' and wait for the expected time to pass. If you don't receive the OTP, you can reach out to the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to our customer support team via email for assistance with transferring your account. This will help complete the shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and enjoy the updated features without any problems. Once installed, you can start playing the app with ease.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earnings from gaming, and not for bonus rewards. This means you can cash out your actual gaming winnings, but not the bonus amounts you've received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details within the app, which should include saving your Aadhar card, UPI, and all relevant bank details. This information will be required for further processing. Completing this step is essential to move forward.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, some payments may experience delays, potentially taking up to 24 hours to complete. This delayed processing is an occasional exception to the app's normally efficient transaction times.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and not withdrawn by anyone else. Any winnings from games played with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history, where your withdrawal request will be processed within 24 hours if it's failing. If the money doesn't appear in your wallet account after 24 hours, contact their care centre for assistance.
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