1ace

1ace App support

Contact
+91 3445189609

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. You will then receive a verification code (OTP) that you must enter to complete the login process. After this, you can log in without needing a password or email.

Q2: What should I do if I am not getting OTP?

To begin, ensure your internet connection is stable and has a strong signal. If you still encounter issues, send an OTP request and wait for the specified time. If the OTP doesn't arrive, use the app's support system, accessible through live chat, for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your number has changed, please send your KYC (Know Your Customer) details to our customer support team via email to assist with transferring your account. This will help resolve the issue and get your account up and running.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and access the app without any problems. This update should allow you to play the app smoothly.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals are only possible for funds earned through gaming activities, not bonus amounts. This means you can access your earnings from gaming, but not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes saving your Aadhar card, UPI information, and bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically streamline the process, taking around 30 minutes to 3 hours to complete. However, payment processing can sometimes be delayed, requiring users to wait up to 24 hours. This delay may extend the overall processing time beyond the initial estimated timeframe.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds earned from gaming can only be used within the gaming platform. You can withdraw the money won while playing games using the bonus amount, but the bonus itself cannot be withdrawn. Any winnings from the bonus can be withdrawn, separate from the bonus funds.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.

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