1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0186264353
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a One-Time Password (OTP). Verify the OTP to securely log in without needing a password or email. This process provides a convenient and easy way to access your account.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection and wait for a strong signal. Then, click on send OTP and wait for the designated time. If you don't receive the OTP, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To proceed, try logging in with your active phone number. If you've changed numbers, send your updated KYC details to the customer support via email to complete the account transfer. This will enable a smooth account shifting process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the newly updated features. Once updated, you can easily play the app as usual.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps' withdrawal amounts. Withdrawals are only possible for money earned from gaming, not bonus amounts. This means you can access your hard-earned gaming winnings, but not any additional bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes storing your Aadhar card, UPI information, and all necessary bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. This delay can disrupt the overall timeframe for completing the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from games played with the bonus amount are available for withdrawal. This means you can take out the money won, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it is, don't worry as the funds will be credited to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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