1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7454348640
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," you can try again or seek assistance from the app's support through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your phone number has changed, submit your updated KYC details to our customer support via email to facilitate a smooth account transfer. This will enable us to update your account with the new information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and enjoy the newly updated app. This should fix any problems and allow you to play smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned through gaming, not bonus amounts. This means you can cash out your winnings, but not any extra rewards or incentives received.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, all your Know Your Customer (KYC) details must be filled and submitted through the app. This includes saving your Aadhaar card, UPI information, and bank details within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take between 30 minutes to 3 hours to complete. However, some users may experience payment delays, requiring up to a 24-hour wait. This delay can be unpredictable, adding an extra layer of time to the overall process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn by you. The bonus amount itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if the withdrawal request is failing. If it is, don't worry, the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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