1ace

1ace App support

Contact
+91 6973116836

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number, and you'll be logged in seamlessly. This eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To initiate the process, ensure a strong internet connection and wait for a stable signal. After that, click "send OTP" and wait for the verification code to be sent. If you don't receive the OTP within the given time, use the app's live chat support for assistance.

Q3: What should I do if I am not able to log in with my old number?

To resolve the issue, try logging in with the same active number. If the number has changed, please submit your updated KYC details to the customer support system via email to facilitate account transfer. This will help expedite the account shifting process.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once updated, you can easily log in and start playing. This should fix any problems and provide a smooth gaming experience.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum amount of Rs. 100, which is higher than other similar apps. Withdrawals are limited to earnings from gaming activities and exclude bonus amounts. This means users can only withdraw the money they've earned from playing games, not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that you have completed and submitted all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services expedite the process, typically completing it within 30 minutes to 3 hours. However, there may be instances where payment processing is delayed, requiring a wait of up to 24 hours. This delay can occur despite the app's overall efficiency.

Q4: Why is the bonus balance not being withdrawn?

The money earned from a gaming bonus can only be used within the gaming platform and cannot be withdrawn by anyone else. You can withdraw the funds earned from playing games with the bonus amount separately. This means the bonus earnings themselves are not withdrawable, but the winnings are.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If the withdrawal request is not showing, don't worry, the funds will be added to your wallet within 24 hours. If the problem persists, contact their care centre for assistance.

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