1ace

1ace App support

Contact
+91 1053523268

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal. Click "send OTP" and wait until the time limit is over. If you don't receive the OTP, contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in, try using the same active phone number. If your phone number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate the account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and start playing the newly updated app. This should fix any problems you were experiencing.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned through gaming, not bonus rewards. This means users can't withdraw bonus funds, only the winnings from playing games.

Q2: Is it necessary to do KYC for withdrawal?

To complete the onboarding process, please ensure you've uploaded and saved all required KYC details, including your Aadhar card, UPI information, and bank details, within the app. This information is necessary for verification and account setup. All fields must be accurately filled and submitted for a smooth and successful registration.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, payment delays can occur, potentially extending the wait time to up to 24 hours. This delay may be experienced in certain instances.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned while using the bonus amount can be withdrawn separately.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings for any updates. If your withdrawal request is still pending, rest assured that the funds will be added to your wallet account within 24 hours. If you experience any further delays, you can reach out to their care centre for assistance.

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