1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8763187053
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access the account. This passwordless login method allows easy and convenient access to your account.
Q2: What should I do if I am not getting OTP?
To send the OTP, first, check your internet connection for a strong signal. Wait for the signal to stabilize, then click "send OTP" again. If you don't receive the OTP within the time limit, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, log in with your active phone number. If your number has changed, send your updated KYC (Know Your Customer) details via email to the customer support system to complete the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you'll be able to log in and start playing. This should fix any problems you were experiencing with the previous version.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other similar apps. Withdrawn funds can only come from gaming earnings, with bonus money being non-withdrawable. This means you can only cash out the money you've earned through gaming activities, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhar card, UPI information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring a wait of up to 24 hours. This delay is a temporary inconvenience that can affect the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings and ensure your withdrawal request is being processed. If the issue persists, rest assured that the money will be added to your wallet account within 24 hours. If you experience further delays, you can seek assistance from their care centre for support.
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