1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6360515143
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to you, and this will successfully log you in. This login method eliminates the need for a password or email verification.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection to ensure a strong signal. If you still struggle to receive the OTP, click on the "send OTP" option and wait for the allotted time. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, please send your KYC (Know Your Customer) details to the customer support team via email to assist with the account transfer. This will help facilitate the account update process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the outdated app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app without any problems. This should allow you to play the app smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than other similar apps. Withdrawals are only allowed for the money earned through gaming activities, not for bonus collections. This means users can access their winnings, but not any additional rewards they may have received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app, including saving your Aadhar card, UPI information, and bank details. This is a mandatory step to ensure a smooth and secure experience. Once completed, your profile will be updated with the necessary information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically speed up the process, completing it within 30 minutes to 3 hours. However, occasional payment delays can occur, requiring users to wait up to 24 hours for resolution. This may add extra time to the overall process, but it is typically minimal.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus funds for gaming purposes and cannot withdraw them. Any winnings from games played with the bonus amount can be withdrawn. The bonus funds themselves remain separate from your withdrawable balance.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's not showing up, rest assured that the funds will be added to your wallet account within 24 hours. If it doesn't happen, you can reach out to their care centre for assistance.
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