1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8462577629
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) received to complete the login process. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check that your internet connection is stable and strong. If you don't receive an OTP after clicking "send," wait for the allotted time to pass before seeking assistance from the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your current active number. If your number has changed, please send your updated KYC details to our customer support team via email to assist with the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the updated app without any problems. Once updated, you can start playing the app with ease.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. However, bonus money cannot be withdrawn, only the earnings from gaming activities. This means you can transfer your actual gaming winnings to your account.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, you must submit all your Know Your Customer (KYC) details in the app, including your Aadhar card, UPI, and bank account information. This will ensure a seamless and secure experience. Please save all required details in the app for further verification and processing.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, taking a significant reduction in time from 30 minutes. However, occasional payment delays can occur, leading to a waiting period of up to 24 hours. This delayed payment window is an exception to the otherwise efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request is pending. If it's not showing up, don't worry as the funds will be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.
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