1ace

1ace App support

Contact
+91 1591554844

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number, and you're logged in instantly. No password or email is required for login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal and wait for the send OTP button to respond. If the OTP doesn't arrive within the allotted time, you can reach out to the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your phone number has changed, submit your updated KYC details to the customer support team via email to facilitate account transfer. This will help complete the account shifting process.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the existing app from your device and then download the latest version. This should allow you to log in and access the newly updated app without any problems. Once updated, you can start playing as usual.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is higher than the minimum withdrawal amounts offered by other similar apps. Withdrawals can only be made on funds earned from gaming activities, not on bonus amounts. This means users can only withdraw the money they've earned through actual gameplay, not any extra rewards or bonuses.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes linking your Aadhar card and saving your UPI and bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically allow the process to complete within 30 minutes to 3 hours. However, in some cases, payment delays may occur, requiring a wait of up to 24 hours. This is a variation from the usual timeframe.

Q4: Why is the bonus balance not being withdrawn?

Any winnings earned from playing with a bonus can be withdrawn. In contrast, the bonus amount itself cannot be withdrawn by users. Earnings from games played with the bonus can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it is, don't worry, as the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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