1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3521269497
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This eliminates the need for a password or email login, allowing for a simple and convenient login experience.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first check your internet connection for a strong signal. If you're still having trouble, wait for the OTP to be sent and if it doesn't arrive, use the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, please submit your updated KYC details via email to our customer support system to assist with transferring your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device. Then, download the latest version of the app and install it. This should allow you to log in and access the updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. Users cannot withdraw bonus money collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours in some cases. This delay is an exception to the typical quick processing times within the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are strictly for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is pending, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.
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