1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6235583600
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. You will then receive an OTP, which you must verify to complete the login process. Once verified, you can access the app without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal to come through. If you don't receive the OTP after waiting, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If the number has changed, send your updated KYC details to customer support via email to facilitate account shifting. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play without any problems. This update will ensure a smooth gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other similar apps. However, the withdrawn amount can only be from earnings earned through gaming, and not from bonus collections. This means you can only withdraw the money you've won or earned from gaming, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app, which includes saving your Aadhar card, UPI information, and bank details. This ensures a secure and seamless experience. Submitting these details is a mandatory requirement for further use of the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in this app typically takes between 30 minutes to 3 hours due to its fast and stable services. However, payment delays may occur, requiring users to wait up to 24 hours. This delay is a potential exception to the otherwise efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus amount can be withdrawn. This means bonus funds themselves are non-withdrawable, but winnings from them are withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's pending, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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