1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8619290256
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the one-time password to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. Click on "send OTP" and wait again; if the OTP doesn't arrive on time, you can seek assistance through the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using your current active account number. If your account number has changed, please submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate the transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app without any problems. Once installed, you should be able to access the app without encountering any issues.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other similar apps. The withdrawn amount is based on earnings from gaming activities, not bonus funds. You cannot withdraw bonus money, only the money you have earned through gaming.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes uploading your Aadhaar card and linking your UPI and bank account information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services expedite the process from 30 minutes to 3 hours. However, payment delays may occur, requiring a wait of up to 24 hours. This temporary delay can impact the overall timeframe of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned in gaming can only be used for gaming purposes and cannot be withdrawn by anyone else. It is available for withdrawal once won by playing games with the bonus amount. This means the bonus earnings can be cashed out after meeting the gaming requirements.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot the issue, check your transaction history in the settings section. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If you encounter further issues, you can reach out to their care centre for assistance.
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