1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9185634054
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. After entering the number, verify the OTP sent to your mobile to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal. If you don't receive the OTP after clicking "send", wait for the allotted time to pass before seeking assistance from the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using your active registered number. If your number has changed, send your updated KYC details to the customer support via email to facilitate account transfer. This will help complete the account shift process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download and install the latest version of the app, which should resolve any compatibility problems. This will allow you to log in and start playing the updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than other apps. Withdrawals are only possible for money earned through gaming, not for bonus amounts. Users cannot withdraw bonus money collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC (Know Your Customer) details within this app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a relatively quick process, ranging from 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours for resolution. This discrepancy affects the overall processing time, making it potentially longer than expected.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone except the player themselves. Any winnings earned from playing games with the bonus amount can be withdrawn. The bonus funds are non-withdrawable, but winnings from them are accessible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request isn't showing up, don't worry - the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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