1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8532287312
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login, allowing for easy access.
Q2: What should I do if I am not getting OTP?
To initiate the process, first, check your internet connection for a strong signal. If you still encounter issues, click on "send OTP" and wait for the allotted time. If the OTP doesn't arrive, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If you're having trouble logging in, try using the same active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate a smooth account transfer. This will help resolve any issues and get your account up and running.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device, then download the latest version. This will allow you to log in and access the updated app without any problems. Once the update is installed, you can start playing the app again.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other available apps. Withdrawals are only possible for earnings from gaming, not bonus amounts. This means you can withdraw the money you've earned through gameplay, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and uploaded within this app. This includes storing your Aadhar card, UPI information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, some users may experience payment delays, requiring a wait time of up to 24 hours. This variance affects the overall processing time for some users.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus can be withdrawn. This means you can take out the money won, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request is failing. If the issue persists, the funds will be added to your wallet account within 24 hours. If the problem still isn't resolved, you can seek assistance from their customer care centre.
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