1ace

1ace App support

Contact
+91 9341659571

Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number, and this will securely log you in. No password or email is required for this convenient login process.

Q2: What should I do if I am not getting OTP?

To verify, first check your internet connection and wait for a strong signal. If you don't receive an OTP after clicking "send," wait a bit longer. If the OTP still doesn't arrive, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with the same active number. If your number has changed, send your updated KYC details to the customer support system via email to facilitate a smooth account transfer. This will help resolve any issues and ensure a seamless account shift.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the updated app without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Only earnings from gaming can be withdrawn, with bonus amounts remaining inaccessible. Users cannot withdraw bonus funds collected, only the money earned through actual gameplay.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure you have completed and submitted all necessary KYC details within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services allow the process to be completed within 30 minutes to 3 hours. However, some users may experience payment delays, requiring them to wait for up to 24 hours. This delay can impact the overall timeframe for completing the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus earnings can only be used within the gaming platform and cannot be withdrawn by anyone else. You can withdraw any winnings earned from playing games with the bonus amount. The bonus itself cannot be withdrawn, only the resulting winnings.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If it's stuck, don't worry, the money should be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.

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