1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8824948145
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to you, which will securely log you in. This password-free method allows for easy and convenient access.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection and wait for a strong signal to appear. Once your connection is stable, click on the "send OTP" option and wait for the verification code to arrive. If you don't receive the OTP within the specified time, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active phone number. If the number has changed, please submit your updated KYC (Know Your Customer) details to the customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve this issue, uninstall the app from your device. Then, download the latest version and try logging in again. Once updated, you should be able to play the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than what other apps offer. Withdrawals are only possible for money earned through gaming, not bonus amounts. This means you can redeem the rewards you've earned from playing games.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in the app, which should include your Aadhar card, UPI, and bank account information. This will ensure a smooth experience. Saving these details in the app will facilitate future transactions and verification processes.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a relatively quick process, typically taking 30 minutes to 3 hours. However, payment processing can sometimes be delayed, requiring an additional wait time of up to 24 hours. This can extend the overall process, depending on when the payment clears.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus earnings for gaming purposes, not for withdrawals. The bonus funds themselves are not withdrawable, but any winnings earned while playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings, where any failed withdrawal requests will be reflected. If the money doesn't appear in your wallet account within 24 hours, you can contact their care centre for assistance.
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