1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7159924934
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. This will prompt an OTP verification, which will securely log you in. Once logged in, you can access the app without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP, you can wait for the allotted time to pass and then contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If your account's active number has changed, try logging in with the new number. If the number hasn't changed, log in as usual. If the number has changed, send your KYC details to customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Download the latest version of the app and then reinstall it. This should allow you to log in and play the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming, not bonus rewards. This means you can redeem your earnings, but not bonus incentives, to transfer funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI (Unified Payments Interface) information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow the process to take 30 minutes to 3 hours. However, payment delays can occasionally occur, requiring a wait of up to 24 hours. This delay is an exception to the generally efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus amount are withdrawable. This means you can cash out money earned from your gaming activities, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and transaction history. If it's failing, don't worry as the money should be added to your wallet account within 24 hours. If it's still not resolved, you can contact their care centre for assistance.
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