1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0455332829
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to successfully log in. This new method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for it to stabilize. If you still don't receive the OTP after clicking 'send', you can contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, send your updated KYC details to customer support via email to facilitate the account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and then download the latest version. Once installed, you should be able to log in and start playing the updated app without any problems. This should restore your ability to access and use the app as intended.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, not the bonus amount collected. This means users can access their earned winnings, but not their bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration process, please ensure that all your Know Your Customer (KYC) details are uploaded and saved in the app. This includes saving your Aadhar card and linking your UPI ID and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional delays in payments may cause users to wait up to 24 hours. This can affect the overall processing time, leading to a longer wait period than expected.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw any winnings earned from playing games using the bonus, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, don't worry as the funds will be added to your wallet within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
We also offer our players exceptional customer support, available 24 hours a day, 7 days a week. Our dedicated team is ready to assist you with any questions or concerns you may have, whether you're a seasoned gamer or a newcomer looking to learn the ropes. At 1ace, we're committed to providing a dynamic, immersive, and secure gaming environment where the excitement is just a click away. Our platform is designed to cater to players of all levels, from experienced veterans to enthusiastic beginners. Whether you're looking to test your skills, try your luck, or simply have fun, we've got you covered. Join us today and take your gaming adventure to new heights!
At 1ace, our commitment to customer satisfaction goes beyond just a promise; we're dedicated to providing top-notch support to ensure your online gaming experience is seamless and enjoyable. Our customer support team is available 24 hours a day, 7 days a week, ready to assist you via live chat, email, or phone. Whether you're facing a technical issue or need help with a specific game-related query, we're just a click away. With our extensive knowledge and expertise, we'll work closely with you to resolve your concerns quickly and efficiently. As a valued customer, you can rest assured that help is always at your fingertips. Our support team is trained to address a wide range of inquiries, from account management to game-specific questions, and everything in between. We understand that every player's experience is unique, and we're committed to providing personalized support to cater to your specific needs. By joining 1ace, you'll be part of a community that prioritizes your satisfaction and well-being. Our goal is to provide a seamless and enjoyable gaming experience, and we're dedicated to achieving that through our exceptional customer support. So why wait? Join 1ace today and take your online gaming experience to new heights!