1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2587204187
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your phone to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To verify this, check your internet connection for a strong signal. If you don't receive an OTP after clicking "send," wait for the allotted time and then seek assistance through the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active phone number. If your phone number has changed, send your valid KYC (Know Your Customer) documents to the customer support team via email to assist with account transfer. This will help resolve the issue and shift your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. After uninstalling, download and install the latest version of the app. This should allow you to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than many other apps. Withdrawals are only allowed from earned gaming money, not from bonus amounts. This means you can only withdraw the money you've earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details within the app. This includes saving your Aadhar card, UPI information, and bank details. Doing so will enable a smooth and secure registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a relatively quick process that typically takes 30 minutes to 3 hours. However, delays in payment processing may occasionally occur, requiring users to wait up to 24 hours for resolution. This delay in payment can add to the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used within the gaming platform, and cannot be withdrawn by others. You can withdraw the money you've earned by playing games using the bonus amount. This means the bonus winnings are separate from the original bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is failing, rest assured that the money will be added to your wallet account within 24 hours. If it doesn't happen, you can seek assistance from their care centre.
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