1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8220899720
Adress
Indian
Uttar Pradesh,Farrukhabad
postalCode:209001
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to securely log in. This convenient method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection for a strong signal. If you don't receive an OTP after clicking send, contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
If the active number has changed, try logging in with the new number. If the number remains the same or has changed, send your proper KYC (Know Your Customer) details to the customer support system via email to facilitate a smooth account transfer. This will help update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Download the latest version of the app, and you should be able to log in and access it without any problems. This will ensure you have the most up-to-date version of the app, allowing you to play smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than in other apps. Withdrawals are restricted to earnings from gaming activities, not bonus amounts. This means you can only withdraw the money you've earned through gaming, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that your Know Your Customer (KYC) details are complete and submitted within the app. This includes saving your Aadhaar card, UPI details, and all relevant bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services shorten the process from 30 minutes to 3 hours. However, there is a possibility that payment processing may be delayed, requiring a wait of up to 24 hours. This delay can occur occasionally, despite the app's overall efficient performance.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn by anyone else. Any earnings made while playing with the bonus amount can be withdrawn by the account holder.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If so, don't worry, as the funds will be added to your wallet account within 24 hours. If the issue persists, contact the care centre for further assistance.
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